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Owned and operated by Lovara Living, our team is ready to assist with orders, product questions, or anything else.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to start a return, please review our Return Policy page or send us a message through the contact form.
Can I exchange a product for a different model?
If you would like to swap a hot tub, sauna, or smart bed for a different model, contact us within the return window. We will walk you through the exchange process and help you find the right fit.
How do I choose between a hot tub and an infrared sauna?
Hot tubs use warm water immersion for full-body relaxation, while infrared saunas use radiant heat in a dry environment. Consider your space, preferred experience, and daily routine when deciding which fits your home best.
What should I know before ordering a smart bed?
Review the dimensions, power requirements, and features listed on each product page. If you have questions about compatibility with your bedroom setup or specific sleep preferences, our team is happy to help.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with tracking provided from warehouse to doorstep.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns policy gives you time to decide with confidence.
